GENERAL TERMS OF SALe
Published on 24 July 2026These terms and conditions apply to all sales concluded with the BEAUCOUR Hotel, 5 rue des Bouchers, 67000 Strasbourg. Accordingly, the customer acknowledges that they have read these general terms and conditions of sale and undertakes to comply with them.
These terms and conditions of sale are subject to change at any time, and the applicable terms and conditions will be those in force on the date the booking is made.
ARTICLE 1 - RATES
The rates quoted are in EURO (€), inclusive of VAT, and reflect the VAT rate applicable on the date of booking. Any change to the applicable rate, or any amendment to or introduction of new statutory taxes by the relevant authorities, will be automatically reflected in the prices quoted on the date of invoicing.
These rates apply per room, per night, for the number of people specified in the booking and exclusively for the selected dates..
Unless otherwise stated, these prices do not include additional services or tourist tax.
The tourist tax is €2.86 per day per person (aged 18 and over). It is never included in the advertised price and must be paid directly at the hotel.
Certain services may be subject to a surcharge and are subject to change without notice; the hotel accepts no liability in this regard.
No bookings made before the launch of any promotional offer will be eligible for a refund, even a partial one.
ARTICLE 2 - BOOKINGS AND PAYMENT METHODS
Bookings can be made via the website https://www.hote-beaucour.com, by telephone, by email or by post. The booking will only be confirmed if it is guaranteed by the customer, either by providing a credit card number with an expiry date, security code and 3DS-validated authorisation for the charge, or by paying a deposit and upon receipt of a detailed booking confirmation.
Payment for all services is to be made directly to the hotel (except in the case of bookings paid for in advance at the time of booking).
The hotel reserves the right to refuse any booking if the credit card number is incorrect or the booking is incomplete.
Bookings, regardless of their origin, must be paid for in euros only.
The BEAUCOUR Hotel accepts the following credit cards: Visa, Mastercard, American Express, Diners Club, JCB and UnionPay, and uses secure, PCI-certified booking software that protects and encrypts all sensitive data transmitted during the booking process to prevent any disclosure to third parties.
When the booking is made, an authorisation charge will be placed on the credit card.
This is for information purposes only and will not result in any actual charge to the account, except in the following cases:
– ‘Non-cancellable, non-refundable’ promotional offer
– If the credit card’s expiry date is before the arrival date.
The guest is solely responsible for their choice of services and pricing terms, as well as for ensuring that these meet their needs; consequently, the BEAUCOUR hotel cannot be held liable in this regard.
ARTICLE 3 - FORCE MAJEURE
Force majeure is defined as any event beyond the control of the parties which is unforeseeable, unavoidable and irrevocable, and which prevents the Hotel from fulfilling all or part of its obligations under the contract. This shall apply in particular to strikes affecting transport services or hotel staff, and to government or public unrest.
ARTICLE 4 - CHANGES TO AND CANCELLATION OF STAYS
Any change to or cancellation of a booking must be requested by email to info@hotel-beaucour.com or by telephone on 03 88 76 72 00.
The request will only take effect once the BEAUCOUR hotel has confirmed its acceptance in writing.
In the event of a change or cancellation of a stay, the following conditions apply:
– For any enquiry made less than 24 hours before the scheduled arrival time, you will be charged for the first night’s stay.
– If you do not arrive on the scheduled arrival date, your credit card will be charged for the first night’s stay.
– Any stay that has commenced is payable in full.
– No refunds will be given for any booking made at a promotional ‘Non-Refundable, Non-Changeable’ rate.
For bookings made via our partners’ websites, cancellations must be made via that website. The cancellation terms and conditions that apply are specific to the partner and may therefore differ from those of the BEAUCOUR hotel.
ARTICLE 5 - THE HOTEL AND ITS FACILITIES
Rooms are generally available from 3 pm and must be vacated by 11 am on the day of departure. An additional charge may apply if the latest check-out time is not observed. All our rooms are non-smoking.
In the event that a guest smokes in their room (causing the smoke alarm to go off accidentally and/or leaving a lingering smell in the room), we reserve the right to charge an additional fee of €150.00 (one hundred and fifty euros) to cover the cost of taking the room out of service and additional cleaning.
The guest undertakes to respect other hotel guests, staff members and the premises. Furthermore, any behaviour contrary to public decency and public order will result in the hotel manager asking the guest to leave the premises without any compensation and/or without any refund if payment has already been made, in which case the balance of the bill will remain due.
ARTICLE 6 - EVICTION
In the event that the BEAUCOUR hotel is unavailable due to force majeure, the hotel reserves the right to arrange for the guest to be accommodated, in whole or in part, at a hotel of an equivalent or higher category offering similar facilities. The cost of the transfer shall then be borne by the hotelier, who shall not be liable for the payment of any additional compensation.
ARTICLE 7 - COMPLAINTS
Any complaint must be addressed to the management of HOTEL BEAUCOUR by registered letter with acknowledgement of receipt within 15 days of the end of the stay. After this period, no complaints will be considered. After raising the matter with the management and failing to receive a satisfactory response within one month, the guest may refer the matter to the Tourism and Travel Ombudsman, whose contact details are given below:
Address : Médiation Tourisme et Voyage - BP 80 303 75 823 - Paris Cedex 17
Website : www.mtv.travel
The Hôtel BEAUCOUR is a member of the Médiation Tourisme Voyage scheme as a member of the trade association ‘UMIH’, and is duly listed on the website www.mtv.travel under the ‘Members’ tab.
In the event of a dispute regarding an online purchase, you will find all the relevant information on the European Online Dispute Resolution platform. https:// ec.europa.eu/consumers/odr/main/
ARTICLE 8 - DATA PROTECTION
In accordance with Law No. 78-17, known as the Data Protection Act, customers are informed that their booking is subject to computerised processing of personal data. Users have the right to access and rectify the data entered; this right may be exercised by contacting the registered office: SASU HOTEL BEAUCOUR, 5 rue des bouchers – 67000 Strasbourg. It is hereby stated that this information is not disclosed to third parties.
Le client qui ne souhaite pas être démarché par téléphone peut s’inscrire gratuitement sur la liste d’opposition : www.bloctel.gouv.fr
Hôtel BEAUCOUR provides Wi-Fi internet access. Users agree not to use the IT resources made available to them—in any manner whatsoever—for the reproduction, representation, making available, or communication to the public of works or subject matter protected by copyright or related rights (such as texts, photographic images, musical or audiovisual works, software, and video games) without the authorization of the rights holders as defined in Books I and II of the Intellectual Property Code, where such authorization is required..
ARTICLE 9 - RESPONSIBILITIES
The hotel accepts no liability for any theft, loss or damage to guests’ personal belongings during their stay. The guest shall be held liable for any damage, deterioration or acts of vandalism that may occur as a result of their occupation of the premises and/or as a result of the actions of guests in their care and/or staff under their supervision, whether to movable property, furnishings or the building itself, whether or not these belong to the hotel. Consequently, the BEAUCOUR hotel may therefore ask the guest to leave the premises without any compensation and without any refund for the current stay, and to reimburse the hotel in full for any damage caused by such acts..
ARTICLE 10 - GOVERNING LAW
These General Terms and Conditions of Sale are governed by French law. This applies to both substantive and procedural rules. Any disputes shall fall within the exclusive jurisdiction of the French courts.
PROTECTION OF PERSONAL DATA
Personal data is not collected without your knowledge but is provided voluntarily by you. Personal data is not passed on to third parties. Personal data is not used for purposes other than those intended.By ‘personal data’, we mean any information collected and recorded in a format that allows you to be personally identified, either directly (e.g. name) or indirectly (e.g. telephone number) as a natural person. Consumers who do not wish to receive telemarketing calls may register free of charge on a telemarketing opt-out list. For further information: www.bloctel.gouv.fr
Before providing us with this information, we recommend that you read the rest of this document, which sets out our policy on the protection of our customers’ privacy.
1. WHAT PERSONAL DATA IS COLLECTED?
From time to time, we may need to ask you, as a customer of SASU BEAUCOUR, for information about yourself and/or members of your family, such as:
- contact details (e.g. surname, first name, telephone number, email address, etc.);
- personal information (e.g. date of birth, nationality, etc.);
- information about your children (e.g. first name, date of birth, age, etc.);
- your credit card number (for transaction and booking purposes); your membership number for the loyalty scheme or any other partner programme;
- your arrival and departure dates;
- your preferences and interests (e.g. smoking or non-smoking room, preferred floor, type of bedding, type of newspapers and magazines you read, sports, cultural interests, etc.);
- your questions or comments, either during or following a stay at one of our establishments.
The collection of information about individuals under the age of 18 is limited to their name, nationality and date of birth, which may only be provided to us by an adult.
Please ensure that your children do not send us any personal data without your permission (particularly via the internet). Should such data be sent, you may contact us at one of the addresses listed in paragraph 7 so that this information can be deleted.
We do not deliberately collect sensitive information, such as that relating to racial or ethnic origins, political opinions, religious or philosophical beliefs, trade union membership, health details or sexual orientation. Furthermore, depending on the applicable local laws, other information may be considered sensitive, including: your credit card number, your leisure activities, your personal activities and hobbies, whether or not you smoke, etc.…We may need to collect this information in order to fulfil your requests or provide you with the appropriate service, such as a specific diet. In such cases, depending on the laws in force in certain countries, we may ask for your prior consent regarding the collection of sensitive information.
2. WHEN IS YOUR PERSONAL DATA COLLECTED?
Personal data may be collected on various occasions, including:
* Activities carried out by the establishment:
* Booking accommodation;
* Check-in and payment;
* Enquiries, complaints and/or disputes.
* Participation in marketing programmes or events:
* Enrolment in loyalty programmes;
* Completing satisfaction surveys;
* Online competitions or games;* Subscription to newsletters, to receive offers and promotions by email.
* Transmission of information from third parties: tour operators, travel agencies, GDS booking systems, others, etc.;
* Online activities: Logging in to the SASU BEAUCOUR website (IP address, cookies);
* Online forms (online bookings, questionnaires, the organisation’s social media pages, login options such as Facebook Login, etc.).
3. WHAT ARE THE OBJECTIVES?
We collect your personal data for the following purposes:
1. To fulfil our obligations towards our customers.
2. To manage accommodation booking requests:
3. To draw up and retain legal documents in accordance with accounting standards;
4. Manage your stay:
5. Track your expenditure (telephone, bar, etc.)
6. Manage access to accommodation
7. Internal management of a list of guests who have behaved inappropriately during their stay (assaults and anti-social behaviour, breach of the hotel contract, failure to comply with safety rules, theft, damage to property and vandalism, or payment disputes).
8. Improving our service, in particular:
* To process your personal data as part of our customer marketing programme, in order to carry out marketing and brand promotion activities and to gain a better understanding of your needs and preferences;
* To tailor our products and services to best meet your requirements;
To personalise promotional offers and customer communications addressed to you * To inform you of special offers and any new services created by SASU BEAUCOUR or one of its partner establishments
* To manage our relationship with our customers before, during and after your stay
* To manage the loyalty programme;
* To maintain the customer database
* Segmentation based on customers’ booking history and travel habits, with a view to sending targeted communications;
* Predicting and anticipating future behaviour
* Compiling statistics and sales scores, and producing reports;
* Providing contextual data to the promotional push notification tool when a customer visits the website or makes a booking
* To understand and manage the preferences of both loyal and non-loyal customers;
* To send you newsletters, promotions and offers relating to tourism or services, or offers from SASU BEAUCOUR’s partners, or to contact you by telephone;
* To manage requests to unsubscribe from newsletters, promotions, tourism offers and satisfaction surveys;
* Ensure that the right to object is taken into account;
* Use a dedicated telephone service to contact those present at SASU BEAUCOUR in the event of serious incidents affecting the site in question (natural disasters, terrorist attacks, etc.);
9. To cross-reference, analyse and combine, via a trusted third party, the data collected from you at the time of booking or during your stay, in order to identify your interests and customer profile, and to enable us to send you personalised offers.
10. To improve the services provided by SASU BEAUCOUR, in particular:
* Carrying out studies and analyses of customer questionnaires and feedback;
* Handling complaints;
* To enable you to benefit from the advantages of our loyalty programme.
11. To secure and improve your use of the SASU BEAUCOUR website, in particular:
* Improving navigation
* Implementing security measures and preventing fraud Complying with local legislation (for example, retention of accounting records)
4. TERMS AND CONDITIONS GOVERNING THIRD-PARTY ACCESS TO YOUR PERSONAL DATA
We may need to share your personal data with internal and external recipients, under the following conditions:
a. Within SASU BEAUCOUR: in order to provide you with the best possible service, we may share your personal data and grant access to authorised staff within our organisations, in particular:
* SASU BEAUCOUR staff;
* Booking staff using SASU BEAUCOUR’s booking tools;
* IT departments;
* Business partners and marketing departments;
* Medical departments, where applicable;
* Legal departments, where applicable
b. With service providers and partners: your personal data may be passed on to a third party for the purpose of providing you with services and enhancing your stay, in particular:
* External service providers: IT subcontractors, international call centres, banks, credit card issuers, external solicitors, couriers, printers.
* Business partners: Unless you object, SASU BEAUCOUR may enhance your profile by sharing certain information about you with its business partners.
In this case, your data may be cross-referenced, analysed and combined via a trusted third party. This data processing will enable SASU BEAUCOUR and its preferred contractual partners to identify your areas of interest and your customer profile, and will allow us to send you personalised offers.
c. Local authorities: we may also need to pass on your information to local authorities if required by law or in connection with an investigation, and in accordance with local regulations.
5. DATA SECURITY
SASU BEAUCOUR takes the appropriate technical and organisational measures, in accordance with the applicable legal provisions, to protect your personal data against unlawful or accidental destruction, accidental loss or alteration, or unauthorised disclosure or access.To this end, we have put in place technical measures (such as firewalls) and organisational measures (such as a username/password system, physical security measures, etc.). When you provide your credit card details during the booking process, SSL (Secure Sockets Layer) encryption technology is used to secure your transactions.
6. COOKIES
Here is a list of the cookies we use. We have listed them here so that you can choose whether or not to allow them.
When you visit or use our website, services, apps, tools or messaging service, we, or our partner service providers, may use cookies to store information that enables us to offer you an improved, faster and more secure experience.
This page is designed to help you better understand these technologies and how we use them on our websites and in connection with our services, applications and tools. Below is a summary of the key points you need to know on this subject.
What is a cookie? Cookies are small text files (usually consisting of letters and numbers) stored in your browser’s or device’s memory when you visit a website or view a post.Cookies enable a website to recognise your browser or device. Like most websites, www.hotel-beaucour.com uses technologies – primarily in the form of small data files stored on your device – that allow us to record certain information when you visit or use our websites, services, applications, messaging systems and tools.
There are several types of cookies:
- Session cookies expire as soon as you close your browser and allow us to link your actions during that particular session.
- Persistent cookies are stored on your device between browsing sessions and allow us to remember your preferences or actions across multiple websites.
-First-party cookies are set by the website you are visiting. Third-party cookies are set by a third-party website other than the one you are visiting.
What types of cookies do we use? Our cookies serve various purposes. They may be necessary for our services to function, help us improve our performance, provide you with additional features, or help us show you relevant and targeted adverts.
We use cookies and similar technologies that remain on your device only whilst your browser is open (session cookies), and cookies and similar technologies that remain on your device for a longer period (persistent cookies).
COOKIE SETTINGS
We may use cookies to evaluate the performance of our websites, apps, services and tools, including as part of our analytics practices, to help us understand how visitors use our websites, to determine whether you have interacted with our communications, to detect whether you have viewed a product or a link, or to improve the content of our website, apps, services or tools.
We offer website features, services, applications and tools that are made available solely through the use of these technologies. You have the option to block, delete or disable these technologies if your browser, the application you have installed or your device allows it.However, if you refuse to accept cookies, you may not be able to make full use of certain website features, services, applications or tools. You may also be asked to enter your password more frequently during your browsing session. For more information on blocking, deleting or disabling these technologies, please check your browser or device settings.
Cookies can be disabled or deleted using tools available in most browsers. You will need to set the preferences for each browser you use separately.
Each browser offers different features and options. To change your browser’s cookie settings, go to ‘Options’ or ‘Tools’ and adjust the settings.
Google Analytics features for display advertisers are enabled on this website (Remarketing). Google uses cookies to display our adverts on websites within its Display Network. Using the DoubleClick cookie, Google tailors the adverts shown to users based on their browsing activity on our website. You can opt out of this feature by visiting the Ads Preferences Manager.
7. ACCESS AND AMENDMENTS
You have the right to access your personal data collected by SASU BEAUCOUR and to amend it, subject to the applicable legal provisions.
You may also exercise your right to object by writing to the address below.
If you encounter any difficulties in exercising your rights, please contact the department responsible for personal data at SASU BEAUCOUR directly by email at infos@bw-monopole.com, specifying ‘MY PERSONAL INFORMATION’ in the subject line,
or by writing to the following address:
SASU HOTEL BEAUCOUR, Claire-Lise BAUMANN responsable RGPD
5 rue des bouchers 67000 STRASBOURG
In the interests of confidentiality and the protection of your personal data, we will need to verify your identity in order to respond to your enquiry. To this end, you will be asked to attach a copy of an official identity document, such as a driving licence or passport, to support your request.
If your personal data is not accurate, complete or up to date, please notify us of any changes at the addresses given above. All requests will be dealt with as soon as possible and in accordance with the applicable law.
8. QUESTIONS AND CONTACT DETAILSS
If you have any questions regarding the personal data policy at SASU HOTEL BEAUCOUR, please contact Claire6Lise BAUMANN, the company’s GDPR officer.
TOURISM OMBUDSMAN
Commercial disputes:
After raising the matter with management and failing to receive a satisfactory response within one month, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details are given below:
Postal address: Médiation Tourisme et Voyage – PO Box 80 303 75 823 – Paris Cedex 17
Website: www.mtv.travel
The publisher undertakes to comply with all laws relating to the establishment and operation of a website.
